Articles

 

Privacy Policy

Effective Date: [Insert Date]
Website: www.depthorientedcoaching.com
Owner: Depth-Oriented Coaching (Veronica Chalmers)

1. Introduction

Your privacy matters to us. This Privacy Policy explains how Depth-Oriented Coaching Institute collects, uses, and protects your personal information when you use our website, purchase a program, or engage with our services.

By using this website, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal details: name, email address, phone number, billing address.

  • Payment information: processed securely by third-party providers (Stripe, PayPal, Kajabi Pay). We do not store credit card details.

  • Program participation: course enrolments, downloads, attendance, and practice submissions.

  • Technical information: IP address, browser type, cookies, website usage data.

  • Communications: emails, contact form messages, survey responses.

3. How We Use Your Information

We use your personal information to:

  • Provide access to programs, courses, and coaching services.

  • Process payments and manage your account.

  • Send emails about resources, events, or program updates (you can unsubscribe anytime).

  • Improve our website, services, and user experience.

  • Comply with legal or regulatory obligations.

4. Sharing Your Information

We respect your confidentiality and do not sell or rent your information. We may share data only with:

  • Service providers (Kajabi, Stripe, PayPal, Google Workspace, email platforms) who assist us in delivering services.

  • Legal authorities, if required by law.

  • Team members or contractors bound by confidentiality agreements.

5. Data Storage & Security

  • Data is stored securely through third-party providers with appropriate safeguards.

  • We take reasonable steps to protect information from loss, misuse, or unauthorised access.

  • However, no method of internet transmission is 100% secure, and we cannot guarantee absolute protection.

6. Cookies & Analytics

  • Our website uses cookies to improve functionality and enhance user experience.

  • We may also use analytics tools (e.g., Google Analytics) to track website usage.

  • You can disable cookies in your browser settings, but some features may not function properly.

7. International Users

If you are located outside Australia, please note that your information may be transferred to and processed in Australia and other countries where our service providers operate.

We comply with applicable international privacy requirements, including GDPR where relevant.

8. Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you.

  • Update or correct your details.

  • Request deletion of your data (subject to legal or contractual obligations).

  • Opt out of marketing emails via the unsubscribe link in any email.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

11. Contact

For any questions about this Privacy Policy or how your information is handled, please contact us:
Email: [email protected]
Website: www.depthorientedcoaching.com